Yes, children are welcome at Royal Isabela.

The cancellation policy varies depending on the type of booking you make. Please refer to the details of your reservation for further information. 

Check-in is available starting at 4:00 pm. 

Checkout must be completed by 11:00 am. 

Pets are not permitted on our property. Please note this policy applies to all areas of the hotel, dining establishments, golf course, and property. You may view the full policy here: English, Español.

In Puerto Rico, the rights and obligations related to service animals in lodging establishments (hotels, inns, and similar accommodations) are governed primarily by federal law, specifically the Americans with Disabilities Act (ADA), which fully applies in Puerto Rico. Under the ADA, lodging establishments that serve the public must allow service animals to accompany individuals with disabilities in all areas open to guests, including guest rooms, lobbies, common areas, and on-site restaurants. A service animal is defined as a dog or animal that has been individually trained to perform specific tasks or work directly related to a person’s disability. Service animals are not considered pets.

You can arrive at Royal Isabela by navigating with Google Maps or a similar navigation application. The address is Royal Isabela, 396 Avenida Noel Estrada, Isabela, Puerto Rico 00662. Coming from San Juan, you will take PR-22 and PR-2 until you see signs for PR-110, which will lead you to our property. Upon arriving at the gates, ring the intercom at the stop sign to provide your name and relevant details for security.

Royal Isabela is located in northwest Puerto Rico, in the town of Isabela. Our physical address is 396 Avenida Noel, Estrada, Isabela, Puerto Rico 00662. 

While there is plenty to explore on our 1,800-acre nature reserve, a rental car is highly recommended for visitors to Puerto Rico. Taxis and ride-sharing apps like Uber are not readily available, and Puerto Rico is best explored by car. If you cannot rent a car, we are happy to arrange for transportation for select signature guest experiences, like the Spirit of Isabela and Surfari, as well as helicopter transfers to and from the metro area. 

We recommend booking directly with the following local agencies and resources: 

• For airport transfers to and from SJU airport: We recommend First Class Destination Solutions, with booking available at their website or via phone at +1.787.296.5466.
• For airport transfers to and from BQN airport: We recommend Aguadilla-based Paradise Transportation, also available via phone at +1.787.691.1976.
• For rental cars in the Isabela area: Global Car Rental (located in Quebradillas) may deliver your rental vehicle to our property for you; contact them +1.787.455.4110 for more information.

Visitors are welcome to dine at La Casa, play the golf course, and visit the Pro Shop. Outside guests are not permitted to enter guest areas in order to maintain privacy for our casita guests.

Currently, there is no fitness center available on the property. We offer guided and self-guided nature trails and a curated menu of signature guest experiences, including private yoga, sound baths, ebiking, surf lessons, and more.

Yes, we have two pools, both available exclusively for overnight guests and members. We have a pool located next to the casitas, and we have a lap pool located next to the tennis court. Each casita is also equipped with its own private plunge pool.

The resort fee is 20% of the total booking amount, excluding taxes. This fee is applicable for use of the estate facilities including the lap pool and resort pool, tennis courts, WiFi, parking, and our staff transporting guests with golf carts.

Yes, the Royal Isabela Golf Club welcomes anyone to book a tee time and play the course. You may also schedule private lessons with our on-site professional instructors. 

To preserve the intimacy of our property and privacy of our guests, we do not offer day passes for the pool. 

Please note that all professional, commercial, and influencer photography or filming at Royal Isabela requires express written approval in advance. 

This policy applies to all photographers, content creators, influencers, and media, regardless of audience size or platform. Unauthorized photography or failure to comply with these guidelines may result in immediate termination of the session and a request to leave the property.

Photography sessions are available Monday through Thursday, subject to availability. The minimum fee is $600 for up to two (2) hours. A maximum of five (5) people total, including the photographer and all participants, is permitted. Wedding dresses or bridal gowns are not permitted under this policy.

You may view the full policy here: English | Español

Requests and questions may be submitted to reservations@royalisabela.com.

In order to protect the safety, privacy, and tranquility of our guests, visitors, and employees, and to ensure compliance with all applicable laws and regulations, a No Drone Policy is established for our lodging facilities. 

You may view the full policy here: English | Español

Yes, the beach is accessible from our property. Accessing the beach requires a walk down a tropical and sometimes challenging path from our cliffside location. We can also happily arrange a beach day at the tide pools located near our property, through the Pastillo Beach Escape signature guest experience. 

Yes, we offer spa services in guest casitas. We do not currently have a spa facility open to the public.

No, Royal Isabela is not members-only. While we do have an exclusive membership option, we welcome anyone to dine with us at our various farm-to-table restaurants, play a round of golf, reserve a night in a private luxury casita, or book a signature guest experience. 

You have our flagship farm-to-table restaurant La Casa, as well as Bar Atlantea for light bites and drinks, and The Grill for casual breakfast and lunch. Room service is also available for casita guests. 

Nine-hole round play is subject to availability. We invite you to contact the Pro Shop for tee times and rates.

Yes. Set along Puerto Rico's northwest cliffs, Royal Isabela Golf Club offers ocean views from every hole.

Yes. We require traditional golf attire and proper golf shoes on the course.

Yes. Private lessons with our on-site professionals are available by appointment, for players of any level. We invite you to contact us today to schedule your first private lesson.

Yes, available through the Pro Shop and reservable in advance with your tee time. Rentals include two sleeves of balls.

Cart path use is optional but recommended. Conditions can change day to day, so the Pro Shop will confirm the policy before you play.

Yes. On-course food and beverage service is available, though it can vary by day and conditions. The Grill is also open for breakfast and lunch, located at the Club House Terrace.

Junior rates apply for golfers 16 years and under.

The Pro Shop is open from 8 am to 5 pm, with the last tee time at 2 pm. The course is closed on Mondays from mid-April through mid-November.

Pets are not permitted on the golf course. Service animals are welcome in accordance with the ADA. You may refer to the property’s pet policy here: English, Español.

Yes. Our team builds each package around your celebration, from the menu to the smallest details of service. We invite you to fill out this form to receive more information from our team. 

From intimate weddings to executive retreats, we welcome a wide range of celebrations and gatherings—corporate meetings, wellness retreats, anniversary parties, and family reunions among them. Each event is shaped around what matters most to you.

Yes. A full property buyout can be arranged for clients who wish to host their event with exclusive use of Royal Isabela. Our events team can walk you through what a buyout includes and whether it fits your celebration.

Yes, we’d love to host your guests on our private estate. Our 20 casitas allow guests to stay on property throughout multi-day events and retreats.

Yes, we are happy to arrange room blocks based on availability. We recommend reaching out to our events team as early as possible in your planning.

We can accommodate various dietary restrictions. We recommend bringing these to our attention in the early planning stages so we can comfortably accommodate all guest preferences. 

Yes, once your contract is finalized we are happy to organize tastings. Tastings give you the chance to sample menu options and work with our culinary team on final selections.

Yes. Our culinary team offers customized menus, plated dinners, buffet service, and farm-to-table dining. Outside catering is not permitted.

Tables, chairs, linens, and décor are sourced through our preferred outside vendors, who we're happy to recommend based on your event.

Events conclude by 11 pm. Extensions may be arranged for an additional fee subject to availability. A full buyout offers greater flexibility around timing. Our events team can discuss what’s possible for your celebration.

Each venue rental includes six hours of use. Additional time can be arranged for an added fee, based on availability.

It’s always a wonderful time to host an event at Royal Isabela. The estate transforms throughout the year, moving to the rhythm of the nature surrounding us. Our oceanfront setting offers strong conditions in most seasons, and our events team can help you choose dates that work with local weather patterns.

Event length varies by occasion, though most weddings and celebrations run about six hours, from ceremony through reception. We recommend a 5 pm start, which allows for ocean views and favorable light before the evening continues.

Each venue rental includes six hours, additional time will have an applicable fee.